Extra payment

[Bethlant]

Hi, I paid my phone bill early on Friday 28th the payment was £46, I have checked my bank and you have took another £46 so in total £92. I was not wanting to pay 2 lots, I just wanted to pay the bill earlier. Please can you refund me £46. 

[Daniel0210]

@Bethlant 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.