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Discussion topic: Extra charges

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Avatar for Isabel47
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This message was authored by: Isabel47

Message posted on ‎01 Nov 2025 04:39 PM

Extra charges

Hi I'm getting paid for extra calls and messages when I have unlimited

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Nov 2025 04:48 PM

Re: Extra charges

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@Isabel47 

Unlimted calls on apply to UK landlines (so 01, 02, 03 and 07etc) and mobiles so what calls have you making when you have bit hit with these charges ?

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Message posted on ‎01 Nov 2025 05:29 PM - last edited: ‎01 Nov 2025 06:23 PM

Re: Extra charges

Posted by a Superuser, not a Sky employee. Find out more
@Isabel47 wrote:

 I have unlimited

As above - everyone has 'unlimited' but that's not to all numbers.  Calls to certain 08 numbers are chargeable for example.

 

Your bills will itemise where you've been charged.  Also, see the tariff: https://www.sky.com/help/articles/sky-mobile-tariff-guide

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎01 Nov 2025 05:46 PM - last edited: ‎01 Nov 2025 05:48 PM

Re: Extra charges

Posted by a Superuser, not a Sky employee. Find out more
@Isabel47 wrote:
and messages

@Isabel47 

Picture messages (mms) are chargeable. 


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Message posted on ‎01 Nov 2025 06:23 PM

Re: Extra charges

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
@Isabel47 wrote:
and messages

@Isabel47 

Picture messages (mms) are chargeable. 

Yup - I'd recommend disabling the MMS protocol on your device.

I am just another Sky customer and my views are my own even if you don't like the answers
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