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Discussion topic: Esim

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Avatar for Charlie591
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This message was authored by: Charlie591

Message posted on ‎08 Feb 2026 02:30 PM

Esim

My eSIM will not activate, do I need to delete my old providers eSIM first, will my code then work

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎08 Feb 2026 02:39 PM

Re: Esim

Posted by a Superuser, not a Sky employee. Find out more

Hi @Charlie591  you shouldn't need to delete the old one to activate your new sky sim. You would need to set the new Sky one as the primary once activated. 

https://www.sky.com/help/articles/esim-sky-mobile

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