Esim verification code - Failed to send

[Brezipool]

I have been trying send a verivication code to swap from phisical sim to an e-sim becuase my new sky phone is esim only.

However I keep getting an error `failed to send`

this is day 3, sky said try again tommorow.

Still a fail today.

[63johnw]

Hi @Brezipool  sky are aware of an issue with the fail to send message and are working on a fix, other than that there is nothing we as customers can do. 

[63johnw]

Is your physical sim still working @Brezipool  ? 

[63johnw]

What is the new phone @Brezipool  ? 

[Brezipool]

Yea, thats working in my old phone. So im ok.

Just frustrating got a new phone I cant use. lol

[Brezipool]

Its a samsung S23.

Sky sent me an email saying it only works with esim. so im just follwing what they say.

[63johnw]

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@Brezipool wrote:

Its a samsung S23.

Sky sent me an email saying it only works with esim. so im just follwing what they say.

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Hi @Brezipool  have you checked for a sim slot as sky often say that but it's not always true. 

[Brezipool]

Actually yes, just tried it.

It worked. **bleep**. lol

Cheers.

[PHIL.COULDWELLSKY]

I want to swap my esim over to my new phone I have scanned the QR code but I have not received the verification code.