Esim not compatible

[Dwaineharris12]

E sim not compatible with my phone need to convert to standard sim as have no network had a replacement sim come through but its still registered on an esim

[caesarome]

Have you activated this replacement sim ?

[Dwaineharris12]

Yes I have tried still not working need to convert it to a standard sim as cant make calls

[caesarome]

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@Dwaineharris12 wrote:
Yes I have tried 

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Has it now activated or does it say it is still being activated ?

[Dwaineharris12]

Still saying esim but I can't get esim I need a physical sim my phone isn't compatible with esim

[caesarome]

I would suggest calling Sky about this from another phone if you have one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.