Error when transferring mobile number

[Jess252]

 getting this error when trying to activate my sim and transfer my mobile number 

[PandJ2020]

Which non-Sky network are you transferring from?

[Jess252]

I was 02 

[Sarahs15]

If your phone is a dual sim phone make sure in the settings that everything is switches to sky mobile, call setting, sms settings and Internet settings. Sim card settings

[caesarome]

@Jess252 

Are you signed in with the same details you used to place the order for the sim ?

[Jess252]

Yes logged in as the same as when I placed the order. Never had this issue in the past before, first time I have moved away form 02.

[caesarome]

@Jess252 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Jess252]

Thank you very much 

[-Heather-]

Hi @caesarome, thanks for making us aware of this. I'll send @Jess252 an invite now so we can assist further. Thanks, Heather