Error saying my PAC number cannot be issued

[helsbells]

I just  upgraded my phone and saying with sky mobile . New sim arrived and I keep getting an error message when I am requesting the PAC code , saying they can't do it right now try later . Help ! Have been trying since 4pm yesterday all morning and nothing 

[caesarome]

Are you trying to move a number from a different network to a Sky sim as a pac code can't be used to move a number from a Sky sim to another Sky sim.

[helsbells]

it is from sky sim to sky 
How do I activate my new sky sim ? It's asking for a PAC code ?

what do I need to do please ?

Thanks so much 

[caesarome]

Your new Sky sim should be asking for an activation code which will have come with the sim itself.

If you do activate this sim then you will be paying for it as well as your other Sky sim so you will be paying for both of them if this is what you want to do.

[helsbells]

I would like to speak to a sky customer service advisor . I upgraded my phone recently and not been able to register the new sim ? If that is even what I need  to do ?  And my sky mobile account is now showing that I have 2 devices ?? My old one and my new one ?

this is not right at all 

need to speak to a human. Being 

can I have a contact number to speak to a person please !!

I am panicking about this 

thank you 

Helen Buckley 

[Neilsjfc]

Tagging on to this. Leaving sky having had a sim only with them but each time I request the PAC I get a message saying firstly they don't understand requesting I enter DOB. I do this and get a message saying its unavailable and try later (have being trying since last night).

Any advice? 

[caesarome]

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@helsbells wrote:

I would like to speak to a sky customer service advisor . I upgraded my phone recently and not been able to register the new sim ? If that is even what I need  to do ?  

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@helsbells 

If you only want to have (and pay) for one sim then just move the sim from your old phone to your new one then you do not need to activate this new sim you have been sent.

[helsbells]

I have not activated the  new sim and my old sim is now in the new phone ? Will my account then be updated ? 
as the bill is due out soon and I am being  charged as below for 2 hand sets

Helen 

 

[caesarome]

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@helsbells wrote:

Will my account then be updated ? 
as the bill is due out soon and I am being  charged as below for 2 hand sets

If you returned a device to Sky then your account will be updated when the phone that been inspected by the company that handles these returns so keep an eye on your future bills.