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Discussion topic: Error on bill

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Avatar for Zarish1997
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This message was authored by: Zarish1997

Message posted on ‎24 Nov 2025 09:11 PM

Error on bill

Hi

 I have noted on my account, for my bill date 28th November, there has been an error where the device charge has been added on twice. This is doubling my bill when it should only be £38, not £77. 
Please can this be corrected asap. 
Thank you

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎24 Nov 2025 09:14 PM

Re: Error on bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Zarish1997  this isn't sky CS so if the billing period is for one month then you need to call sky on 150 for help with this. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Nov 2025 10:05 PM

Re: Error on bill

Posted by a Superuser, not a Sky employee. Find out more

@Zarish1997 

Was the device charge paid on last months bill and does these two charges cover the same date period ?

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