Eremia

[EremiaStoica]

Hi,i was waiting for my new devuce,but the delivery guy was not on my door. I'm home.

[Daniel0210]

@EremiaStoica 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot. Have you received the time slot? 

[EremiaStoica]

Yes,but i was home,so the delivery guy wasn't at my door.

[Daniel0210]

@EremiaStoica 

Are you saying the device is showing as delivered but you haven't received it? The DPD driver would normally ask for I.D. or alternatively take a photo of the device being handed over. 

[EremiaStoica]

No,was returned but was not on my door,even to receive a call or someting. I was in my living room,waiting for my new device but no one shows up at my door.

[Daniel0210]

@EremiaStoica 

If for some reason the driver has returned it you'll have to contact Sky to see why this happened. 

[EremiaStoica]

• I cant call them,i don't know really why !!!

[Daniel0210]

@EremiaStoica 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

[EremiaStoica]

Cheers. Thx.