Enquiry1

[Enquiry1]

Hello, i recently bought an ipad and

paid £18 upfront, i also received a confirmation email that my order was successful, but when i click on my order to track, there is a message saying something went wrong with my order. And im confused as to what that means when i also check on my products its showing that the order is waiting for dispatch

[Daniel0210 · Accepted solution]

@Enquiry1 

You need to contact Sky. It could be an issue with your credit check maybe.

[Enquiry1]

Hi, thank you

i did call and cancelled the first order and reOrdered again with their help, i paid another £18 upfront i have not received the refund from the first one yet. I am still facing the same problem but my credit check was successful and i even signed the contract. I will try to get in touch with them again today and see what might be the problem with them

[Daniel0210]

@Enquiry1 

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.

[Enquiry1]

Okay thank you

Let me check it out