@Lucy225
If you haven't already done it you need to contact Sky when they reopen and report it. They will start an investigation together with DPD. This will take a while to be resolved, especially over the Christmas period.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
