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Discussion topic: Email address for customer services

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This message was authored by SLF88 This message was authored by: SLF88

Email address for customer services

Is there any way I can get in touch with mobile customer services other than ringing them? They used to do emails and live chat and now I'm assuming they just can't be bothered so point you to these forums.

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This message was authored by GD1 This message was authored by: GD1

Re: Email address for customer services

Posted by a Superuser, not a Sky employee. Find out more

@SLF88  Sky don't use email and chat is only avialiable in frequently.

 

You will need to call unless the forum can help?

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Tsvetomir This message was authored by: Tsvetomir

Re: Email address for customer services

How I make contact with support please email or contact number something like that 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Email address for customer services

Posted by a Superuser, not a Sky employee. Find out more

@Tsvetomir wrote:

How I make contact with support please email or contact number something like that 


The thread you've posted on craftily contains that information...

 

TL;DR - 150

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Email address for customer services

Posted by a Superuser, not a Sky employee. Find out more

@Tsvetomir 

Is your issue something we can help with?

If not, if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Be aware that as with most large companies nowadays the start will be automated.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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