Egypt roaming charge

[Brook2]

I turned off my

mobile data the whole time I was on holiday in Egypt it was not used as soon as I landed however I've been charged £40. 

I did not use my data. I would like this resolved and refunded.

[caesarome]

@Brook2 

You are talking to other customers here only.

When did you turn mobile data and roaming off so did you do this before you left the UK ?

Did you make or receive any phone calls and send any text messages ?

[PandJ2020]

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@Brook2 wrote:

I did not use my data

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Turning off data roaming is not enough in rest of world locations.

Your device connected to a cellular service and you can be charged for that.

You'll have to call Sky to query it though.

[TimmyBGood]

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@Brook2 wrote:

 it was not used as soon as I landed 

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And before you landed?

Signal from masts travels particularly well in clear air, which does include upwards.