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This discussion topic has been answered Discussion topic: Earpods

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This message was authored by: sarahshirz

Earpods

Sir,why haven't I received my earphones with my new phone,I took the deal out because of the free pods...😢

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This message was authored by: caesarome Answer

Re: Earpods

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@sarahshirz 

Was the pods offer one from Samsung where you had to put in a claim or that they are sent automatically, if the later then I should imagine Samsung will send them when they have stock available and once you have past the cooling off period of 31 days.

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This message was authored by: caesarome Answer

Re: Earpods

Posted by a Superuser, not a Sky employee. Find out more

@sarahshirz 

Was the pods offer one from Samsung where you had to put in a claim or that they are sent automatically, if the later then I should imagine Samsung will send them when they have stock available and once you have past the cooling off period of 31 days.

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This message was authored by: sarahshirz

Re: Earpods

Hi there,thanks for your message 😊  I just thought they would just come with phone....not order separately xx

This message was authored by: Daniel0210

Re: Earpods

Posted by a Superuser, not a Sky employee. Find out more

@sarahshirz 

A lot of these 'extras' on offer are dispatched after the cooling off period to prevent some (shall we say less than honest) customers ordering the device and accessories then returning the phone in the cooling off period as "no longer wanted" but keeping the freebie. 


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This message was authored by: caesarome

Re: Earpods

Posted by a Superuser, not a Sky employee. Find out more

@sarahshirz wrote:

Hi there,thanks for your message 😊  I just thought they would just come with phone....not order separately xx


I don't think they come with the order so to stop people getting them then cancelling their order and keeping these pods.

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