@HarryP97 wrote:
I just got a new phone upgrade and wanted to keep my number
To do that all you needed to have done would have been to move the esim you currently have to your new phone, if you want to do this and you have activated this new plan you will need to call Sky to ask them to cancel the new sim so that you can move the esim to your new phone as per this:
https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim
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