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Discussion topic: E-sim not supported?

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This message was authored by: ajdragon

Message posted on ‎22 Feb 2026 11:22 AM

E-sim not supported?

Hmmm! Hope someone can advise...ordered an eSim and have activation code, downloaded the app, clicked to activate and it says device doesn't support the eSim. Is there anything I can do? Already submitted my PAC code too. 😞
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎22 Feb 2026 11:29 AM

Re: E-sim not supported?

Posted by a Superuser, not a Sky employee. Find out more

Hi @ajdragon  if the esim isn't activated then just order a new physical sim. 

https://www.sky.com/shop/mobile/plans/

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: ajdragon

Message posted on ‎22 Feb 2026 02:29 PM

Re: E-sim not supported?

You're a gem thank you I appreciate that 

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