E sim help

[Ceri1984]

I set up esim by accident and now I have nothing on my new phone. No contacts no pictures and videos. Is there any way I can deactivate the e sim and just put my physical sim card into the phone and then transfer all data across like I've done in the past. If so how do I do this

[PandJ2020]

Hard to say as you don't Sky what phone you have...

[63johnw]

Hi @Ceri1984  the esim won't have stopped photos etc transferring across. As art of the new phone set up it normally asks if you want to transfer photos etc from the old phone. If the esim is a replacement one and it's activated then your physical sim will be deactivated and can't be reactivated. If the esim is a new number then your old physical sim should still be working. Are all photos etc still showing in your old phone ?