E sim failed to activate

[Liam162]

Just wondering if this is common?

Unfortunately your eSIM has failed to activate. We're investigating the issue and will get you up and running as soon as possible.

If we're unable to activate you, we'll be in touch within 48 hours with information about what to do next.

Thanks,

[63johnw]

Hi @Liam162  have you checked here. 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[Liam162]

The problem seems to be my phone is not compatible with an e sim.

I have a Google pixel 6a

How do I let sky know this, so they can post me a SIM?

[63johnw]

You will need to call them @Liam162

[Liam162]

I called them on the weekend and they said they're sending me an SIM , now I'm talking to them in some kind of chat feature and they're asking so I want to join sky mobile 

The whole experience seems very confusing for me

[Liam162]

Also tried phoning them but it seems a different country, they can't seem to understand me and I can't seem to understand them 

[63johnw]

Hi @Liam162  just order one from here but make sure you choose a physical sim. 

https://www.sky.com/shop/mobile/plans/

[Liam162]

I tried to join sky mobile on Friday, using some sort of e sim.

On Saturday I managed to speak to someone in a different country about the e sim.

Eventually they told me they're sending me a SIM.

I cancelled my other network.

The sim didn't arrive.

Yesterday I managed to speak to someone on sort sort of typing chat 

They said I'm not registered with sky.

I joined another network , today I got a bill from sky for sky mobile, but I'm not using sky mobile 

I have a headache with it all, is this normal ?

[Daniel0210]

@Liam162 

I have moved your latest post into the thread on this subject you started last week so we have the benefit of some history to this.