0

Discussion topic: E-Sim failed locked out by 2FA LOOP

Reply
This message was authored by: Chris633

E-Sim failed locked out by 2FA LOOP

My eSIM profile isn't working and I have no mobile service. I cannot request a new eSIM as it requires 2factor authentication sms which I can't receive.

Reply

All Replies

This message was authored by: caesarome

Re: E-Sim failed locked out by 2FA LOOP

Posted by a Superuser, not a Sky employee. Find out more

@Chris633 

You will have to find a way to call Sky from another phone about this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Chris633
Level 1 icon
Topic Author
This message was authored by: Chris633

Re: E-Sim failed locked out by 2FA LOOP

Hi I did call sky they said there was nothing that could be done as they could only SMS the detail to activate a new eSIM. I have read though it can be sent via email. Although the advisor said this wasn't possible. They have said the only option is a new physical sim that's will take 6 working days to arrive

Reply