Discussion topic: E-Sim failed locked out by 2FA LOOP
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Message posted on 24 Sep 2026 09:44 PM
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E-Sim failed locked out by 2FA LOOP
My eSIM profile isn't working and I have no mobile service. I cannot request a new eSIM as it requires 2factor authentication sms which I can't receive.
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Message posted on 24 Sep 2026 10:11 PM
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Re: E-Sim failed locked out by 2FA LOOP
You will have to find a way to call Sky from another phone about this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Sep 2026 09:52 AM
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Re: E-Sim failed locked out by 2FA LOOP
Hi I did call sky they said there was nothing that could be done as they could only SMS the detail to activate a new eSIM. I have read though it can be sent via email. Although the advisor said this wasn't possible. They have said the only option is a new physical sim that's will take 6 working days to arrive
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