Double payment

[Louamz]

I had paid my phone bill myself and the next day sky had taken the same amount from my bank account meaning they've taken 2 payments from me. Will i get the second payment money back?

[PandJ2020]

---

@Louamz wrote:

Will i get the second payment money back?

---

Not automatically.

If you want it refunded you'll have to call and ask for it.  There is no need to make any manual payments.

[Daniel0210]

@Louamz 

Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.