Discussion topic: Double payment

This message was authored by: AliceRoberts23 · ‎04 Dec 2023

I changed my bill date to the 16th of the month to ensure I had the funds, it come out on that date but now I have another bill due 7/12 that I now don't have the money for

This message was authored by: caesarome · ‎04 Dec 2023

Are you new to Sky ?

When did you change the date ?

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This message was authored by: AliceRoberts23 · ‎04 Dec 2023

Yes I'm new, I changed it before any payment came out weeks ago

This message was authored by: caesarome · ‎04 Dec 2023

Although you have changed it, the actual change doesn't start until you first two bills have been made so from your third bill onwards it should be taken on the date you want it to.

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This message was authored by: PandJ2020 · ‎04 Dec 2023

You'll have to call Sky - there's been reports on here of changing payments. New customers cannot normally change until 2 cycles have completed AIUI.

I am just another Sky customer and my views are my own

Discussion topic: Double payment

Double payment

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