Dongle and sim issue

[TJGret]

Hi 

We purchased a dongle from sky , when the sim arrived we activated it an£ placed it in the dongle . Now the dongle will not allow us to connect anything and doesn't stay on very long at all whilst trying to connect .  We note that already activated there is still an option to activate the sim, but when clicking on it says that sky are still trying to activate the sim , this has been going on for over two weeks. Has this happened to anyone else or does anyon3 have an6 ideas what we can do. 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141