Does sky outsource all calls to India now

[Pammy3]

I totally agree, IV given up on calling sky now, it's utterly frustrating 

[TimmyBGood]

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@TitanAX9901 wrote: 

If SKY goes bust (as I have read the reports that it is struggling) 

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Sky Group has been an overseas division of the Comcast Corporation since October 2018

It's reasonably unlikely that Comcast is going under any time soon

Full-year 2024 highlights

Revenue: Approximately $123.7 billion.

Adjusted EBITDA: Approximately $48 billion.

Free Cash Flow: $12.5 billion.

Adjusted EPS: $4.33.

[malcomthewasp]

Hi All, 

 I too have experienced the same thing recently,  call sky with really simple requests, people on the other end clearly can't understand me as much as I can't understand them...  imo sky is a premium product with commands a premium price, I would like to be given a premium service for my £100 a month, one that my requests are dealt with in a prompt and efficient manner.

[malcomthewasp]

It might not go bust, but it's never been in such a state...talking to an engineer the other day, was very enlightening... he's leaving to be a sparky, says it's pretty clear in an ever increasingly contested market that skys is struggling for market share and retention of customers..

[TimmyBGood]

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@malcomthewasp wrote:

talking to an engineer the other day, was very enlightening... he's leaving to be a sparky

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Well yes, television satellite dish installers will have a lot less to do once there's no satellite television being broadcast...

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services 

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@malcomthewasp wrote:

says it's pretty clear in an ever increasingly contested market that skys is struggling for market share and retention of customers..

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That's somewhat different: the ISP, mobile and content creation parts of the business have rather lower requirement for vans with ladders on the roof-rack no matter how big the subscription base is.