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Discussion topic: Discounted sim plan but now paying more

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This message was authored by: DaniS

Message posted on ‎06 Dec 2025 07:13 AM

Discounted sim plan but now paying more

Hi! I've signed up for a Black Friday deal of 40GB per month for £10. However I've been billed £14.40 and there seems to be no way of contacting Sky via email or message about this. Any numbers I can call to get help on this?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Dec 2025 07:16 AM

Re: Discounted sim plan but now paying more

Posted by a Superuser, not a Sky employee. Find out more

@DaniS 

Check the bill dates. It may cover more than the normal month. Then check future bills to see if the reflect the amount you are expecting. 


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This message was authored by: 63johnw

Message posted on ‎06 Dec 2025 07:34 AM

Re: Discounted sim plan but now paying more

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaniS  as mentioned by @Daniel0210  check the dates, if this is your first month it will cover a longer period as you pay part of this month and next month in advance. If this is an additional sim on your account did you cancel the old one ? 

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