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Discussion topic: Difficulties returning phone

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This message was authored by: Lawgiver731

Difficulties returning phone

I've been trying unsuccessfully to return a phone within the cool off period. I've contacted sky 3 times now for either return packaging or labels. So far nothing. Is their a UK based service I can contact to organise this? Many thanks.
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This message was authored by: Daniel0210

Re: Difficulties returning phone

Posted by a Superuser, not a Sky employee. Find out more

@Lawgiver731 

Your call (dialling 150 or 0333) goes through to the next available agent no matter where they are based. There is no unique UK number I'm afraid. 


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This message was authored by: caesarome

Re: Difficulties returning phone

Posted by a Superuser, not a Sky employee. Find out more

For the packaging of you still have it you can use whatever it came in and if the return label isn't on the inside of the box then you will have to ask them to send you the label. If you have the ability to print it then let them know when you call as they might be able to email it to you.

 

When returning it make sure you get and keep proof of posting.

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