Devices

[Nobby343]

I have 4 active devices which I am

paying for.  Up until October 2025, I had 5 active devices.  

My account still shows 5 devices, albeit the 5th device shows no payments due.  

However, when I tried to get a new 5th device it via the app, it wouldn't let me as it states I have the maximum amount of devices.

How do I get the 5th paid up device to be removed from my account so that I can go ahead and start a new agreement with a new device.

Many thanks

[Daniel0210 · Accepted solution]

@Nobby343 

They only drop off your account (eventually) if returned to Sky. If it's stopping you adding a new device call Sky so an agent can place the order for you.

[Nobby343]

Thanks Dan.  

I'll give them a bell.  

Not a very good system really, but never mind.  🤷‍♂️