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Discussion topic: Device swap

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This message was authored by: Ferg85

Message posted on ‎08 Mar 2025 08:17 AM

Device swap

Hi, I recently upgraded my phone to a new iPhone 16 and done a swap deal with my old iPhone 14. 
I'm still paying for two devices as it seems. Can you look into this for me or can I get my old device returned?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Mar 2025 08:21 AM

Re: Device swap

Posted by a Superuser, not a Sky employee. Find out more

@Ferg85 

You continue paying for both until such time as the returned device has been received/processed/examined for damage/valued. By the way, if you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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