Device contract payments not showing

[TheGuv666]

I have 2 device contracts both purchased on the same day. both 36 month contracts.  But when looking at my bills I am paying for both but the amount left to pay is only going down on 1 of the devices. this doesnt seem right

[Brill+Gill · Accepted solution]

Hi @TheGuv666, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141