Delivery

[Kelsey1122]

Hello I received my delivery top was open on parcel I open it only ear phone and watch inside I believe the phone has not been released yet I hope this is case and y it's not in box

[63johnw]

Hi @Kelsey1122  what does your order tracking say ?

https://www.sky.com/help/articles/track-sky-order

[SG685]

My phone was suppose to arrive Wednesday only watch and sim in the box no phone . Sky said it had been dispatched 3 days later still awaiting update .. is this usual process 

[SG685]

Did you receive your phone I only received watch and sim in my box no phone 

[caesarome]

@SG685 

Does the status of it appear here:

https://www.sky.com/ordertracking

If it says here that it has dispatched then this means it is on it's way to the courier DPD who when they have it should send you an email with a one hour delivery slot. I should imagine the bank holiday the start of the week has delayed things like this.

[SG685]

States all delivered but I did not receive the phone there was no returns slip either in the box ... awaiting update from investigation teams but not heard anything