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Discussion topic: Delivery

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This message was authored by hollybob This message was authored by: hollybob

Delivery

My order is due to be delivered tomorrow, but it says on my tracking app it's been sent back to sky 

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This message was authored by GD1 This message was authored by: GD1

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

@hollybob  It's likely you failed the enhanced credit check, only Sky will be able to confirm this but won't be able to tell you why you failed.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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