Delivery not received

[Delivery2]

My items are saying delivered but I haven't got them i live in flats and the parcel was left outside my door in the communal landing it's a new phone and watch I thought they had to be signed for why would they leave it on the landing there's 6 other flats here and I can't find anywhere to tell sky i don't have it i told dad they told me tell sky but surely its their error the photo shows the parcel on the landing outside my closed door why would they do that? What do I do? 

[Daniel0210 · Accepted solution]

@Delivery2 

DPD shouldn't leave a device unattended like that. You do need to report it to Sky so they can start an investigation along with DPD which will take time. First check with your neighbours that no one took the parcel in for safekeeping.

These are the current methods for customers needing to contact Sky. Some methods will be more appropriate than others depending on the issue you have.

🟡 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟡online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟡Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

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⚪️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.