Debt

[Hiya1267]

Had a contract with sky missed payment they passed debt to ccs collect I didn't reply to them but it's affecting my credit score so called them and they said it's been passed back to sky but don't know who to contact from here 

[Daniel0210 · Accepted solution]

@Hiya1267 

Did the debt collection agency say why it had been passed back to Sky? You perhaps need to try to call Sky in the morning and see if you can get through due to your services being restricted.

You can call Sky free by dialling 150 from a Sky Talk landline or perhaps a different Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.