Deactivated sim

[Melc45]

Hi all, A few weeks a go my sim.card decided to deactivate and I'm.no longer connected to any kind of network, I ordered a replacement sim but somehow it seems to be blank amd I'm.getti g an error message, I've had my device at a shop nothing wrong there, cleared my browser, waiting on yet another sim but it's been a week! I'm.getting really frustrated with sky as there doesn't seem to be a way to speak to an agent via live chat...the chat bot is rubbish! Is there any way to access live chat amd peak to an agent! Thank you

[caesarome]

@Melc45 

What is the error message you are seeing with the replacement sim in your phone ?

[Melc45]

It says 

Sorry there's been a problem we can't activate your replacement sim at the moment please try again later

[caesarome]

So the issue is that you are unable to activate it so all you can do is to find a way to contact Sky for help with this, if you don't have another phone then there are links to their siocial media sites at the bottom of the page.