Data taken from sims but not appeared in Piggybank

[Kassie333]

Normally at month end my leftovers data from my 4 sims is taken & added to my Piggybank. My new monthly allowance then appears on each sim.

for some reason the excess was taken but not added to my Piggybank!!

[63johnw]

Hi @Kassie333  it does sometimes take 24 hours to appear. 

[Kassie333]

It has been three days since the data disappeared 

[63johnw]

Have you checked that the data hasn't reached its 12 month anniversary and is therefore lost @Kassie333  any data older than 12 months now disappears. 

[Kassie333]

Still waiting for a response from Sky - the data went in but then disappeared!!! Not over 12 months old - will let you know the outcome

[63johnw]

Have you called sky @Kassie333  because they won't respond on here, it's mainly customer helps customer here. 

[Kassie333]

I've called & been given a ref no but a 7/8 day response so decided to email complaints !!