Data roaming

[Sambo5]

How to turn on passport 

[Sambo5]

Hi there my daughter has has traveled from Dover to Andorra via coach in the last 24 hours and has reach her 45 pound spend cap , don't no why usually on our phones the passport just activate automatically ?

[63johnw]

Hi @Sambo5  thats because Andorra isn't covered by the £2 daily roaming passport plus. It's a rest of the world destination. Look at page 11 on the tariff below. It's expensive to use a phone in a rest of the world area. 

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt4daddfb5d8c94092/67acbf57bac...

[63johnw]

Its actually £2160 per gig of data @Sambo5  ! Its good you had the spend cap set or it would be a very very high bill. That's why I always advise checking the destination before going and setting a spend cap. Some people say you don't need to but this is why you should. 

I would tell her to turn off roaming and mobile data. Enable flight mode then just turn on WiFi when it's available (leaving flight mode on and data off). 

[TimmyBGood]

@Sambo5 

While the countries travelled through would be EU nations where £2 roaming applies, Andorra itself is not, and as @63johnw indicates the balance of the cap would have been consumed extremely rapidly as soon as the phone linked to a cell node there.