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Discussion topic: Data roaming not working - Canada

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This message was authored by WAM25 This message was authored by: WAM25

Data roaming not working - Canada

I'm in Canada, on arrival, data roaming worked and I got a text to confirm the £2 daily charge.  That was 3 days ago and since then, it doesn't work.   Followed the troubleshooting on Sky, installed profile setting etc, but still doesn't work.  Downloaded an eSIM that also doesn't work.  Any ideas? I'm here with my kids and need data most days!


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Data roaming not working - Canada

Posted by a Superuser, not a Sky employee. Find out more

Hi @WAM25  have you checked you haven't reached your monthly spend cap ? Have you tried connecting to a different local network ? 





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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Data roaming not working - Canada

Posted by a Superuser, not a Sky employee. Find out more

Hi @WAM25  have you checked you haven't reached your monthly spend cap ? Have you tried connecting to a different local network ? 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
WAM25
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This message was authored by WAM25 This message was authored by: WAM25

Re: Data roaming not working - Canada

I tried a different local network provider and it worked.  Probably seems obvious to many, I didn't realise that not all the local providers would work!

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