Data roaming abroad

[Mic1]

I called and set a spend cap of 14 pounds on mine and my wife's phone that's as I was told £2 a day each for data it worked on day one and now nothing 

[Mic1]

I'm in Greece sorry I didn't mention that

[63johnw]

Hi @Mic1  try the troubleshooting here. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Have you checked your account to see if the first £2 charge has been added ? Calls to local numbers are charged extra so if you have made this type of call that could also use up the £14 you had as your limit. 

[Daniel0210]

@Mic1 

Additionally are you already aware of the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.