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Discussion topic: Data not working

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Avatar for Sarahfluff
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This message was authored by: Sarahfluff

Message posted on ‎15 Aug 2026 04:00 PM

Data not working

Mobile data not working. Checked coverage and all ok. Requested network settings to be sent but not received. On the app it says device settings not detected but provides no help whatsoever. Virtual chat has been useless. The number they have given to call says call failed straight away as does 150 when I try to ring that so I'm unable to contact sky to talk about it. I've been trying now for 2 days as I only have Wi-Fi when at home! 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎15 Aug 2026 04:02 PM

Re: Data not working

Posted by a Superuser, not a Sky employee. Find out more

@Sarahfluff  

When you are at home and if your phone is from Sky I'd WiFi calling an option because if it is with this enabled try requesting the network settings again.

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