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Discussion topic: Data Unavailable

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This message was authored by: MattParfitt

Data Unavailable

For the last 3 weeks when I try and find out how much data I have available on my 50GB plan it keeps on telling me that the Data not available, and that I have 0GB of 50GB left, added to that if I attempt to add any data from my piggybank it still displays the balance as being 0GB.  I have made 5 calls in the last 3 weeks and each time I've been told that it is an "known issue" but no one seems to be able to tell me when it will be resolved, and if it was real known Issue I would have thought the basics would be to send something out in text/email to let people know who they might think could be potentially impacted. 

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This message was authored by: 63johnw

Re: Data Unavailable

Posted by a Superuser, not a Sky employee. Find out more

Hi @MattParfitt  if you aren't getting anywhere by calling you could try a formal complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: MattParfitt

Re: Data Unavailable

Formal complaint has already been done.  But nothing seems to be happening.  The last call I just had they had me on hold for over 30 minutes whilst they got an update on why this could possibly be happening.

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