Data Roaming

[Tracey_]

Please help this is the second time my partner has been charged £45 for data roaming costs when data roaming and mobile data is switched off on an iPhone 7 😪 why?

[caesarome]

@Tracey_ 

Mobile data might be turned off but has your partner made any calls and in what country are they ?

[Tracey_]

Hi no calls made we've only used free wifi x

[63johnw]

Also when did they turn them off @Tracey_  if waiting til they land that's too late. Also activate flight mode as an extra precaution. 

[caesarome]

---

@Tracey_ wrote:

Hi no calls made we've only used free wifi x

---

If mobile and roaming was not turned off before you left the UK then charges like this can occir because as soon as you lqand and your device access the internet then data is being used.

[TimmyBGood]

---

@caesarome wrote:

---

@Tracey_ wrote:

Hi no calls made we've only used free wifi x

---

If mobile and roaming was not turned off before you left the UK then charges like this can occir because as soon as you lqand and your device access the internet then data is being used.

---

Potentially well before landing, because cellular signal also goes upwards ; )

[Tracey_]

Thank you but we both switched mobile data and roaming off at the same time, I've not been charged but my partner has and we have the same mobile packages, sky have been the worst I've known in over 15 years.

[caesarome]

---

@Tracey_ wrote:

Thank you but we both switched mobile data and roaming off at the same time,

---

You are not answering our questions:

Where did you do this ?

What country were you in ?

[Tracey_]

Barcelona 

[caesarome]

And when did you switch data and roaming off, was it before you left the UK, did you also make any calls to local numbers while there ?

[Tracey_]

Before we left and no calls made