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Discussion topic: Damaged phone, pay off current phone & take out new contract

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David+Bretherton
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This message was authored by David+Bretherton This message was authored by: David+Bretherton

Damaged phone, pay off current phone & take out new contract

‎17 Sep 2022 07:12 PM

Hi, I dropped my phone recently & the screen was damaged but today the phone has totally died & I have been told its unrepairable. If I pay off my outstanding balance on this phone do I have to wait until this is confirmed before I order a new phone plan or can I go ahead & place on order immediatly.

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GD1
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Re: Damaged phone, pay off current phone & take out new contract

‎17 Sep 2022 07:15 PM

Posted by a Superuser, not a Sky employee. Find out more

@David+Bretherton  There should be no reason why you can't order a new device since it's not part of a swap/upgrade.

 

Until you pay off the old device then as you're aware you would be paying for both

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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David+Bretherton
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This message was authored by David+Bretherton This message was authored by: David+Bretherton

Re: Damaged phone, pay off current phone & take out new contract

‎17 Sep 2022 07:17 PM

Hi,

Thanks for the reply.

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