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Discussion topic: Customer service complaint

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This message was authored by: NA10

Customer service complaint

I have been unable to get any resolution calling Sky, after a 1.5 hour phone call last week, I still have the same problem of paying for a contract and not having the device! 

I was told twice that a investigaton would happen and be resolved in 72 hours and this has not happened with any communication. Please could anyone let me know how I can complain and through email as telephone system is very triggering with being passed around to multiple call handlers as a way to avoid resolution.

 

 

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This message was authored by: 63johnw

Re: Customer service complaint

Posted by a Superuser, not a Sky employee. Find out more

Hi @NA10  look here. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by: PandJ2020

Re: Customer service complaint

Posted by a Superuser, not a Sky employee. Find out more

Here:

https://www.sky.com/help/articles/how-to-make-a-complaint

I am just another Sky customer and my views are my own even if you don't like the answers
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