Current sim and new sim

[Natalie166]

I called on 10th September regarding my current eSIM on my iPad, as it was not receiving messages via the phone number (only through my iCloud email). I was told someone would be in touch, but I haven’t heard back yet.

At the same time, I also ordered a new SIM plan (10GB with unlimited calls and texts for £5/month), which I have not yet received.

Could you please update me on:

• The status of the Esim issue I reported.
• The delivery or activation of the new SIM I ordered.

Thank you for your assistance. I look forward to your prompt reply

[caesarome]

@Natalie166 

You are only talking to other customers and not Sky support on here,

For both issues you will need to call them again.