Credit on my mobile bill

[Billpaid0ntime]

Hi, I have credit on my mobile bill. My account contact finished July 2023. How do I claim my credit back. Thanks.

[caesarome]

@Billpaid0ntime 

Is your payment method still in place on the account ?

[Pappy]

I too have a credit on my mobile bill. I changed subscribers last month. Any help on obtaining a refund would be helpful. 

[Pappy]

I'm in the same position @nicaloons 🤦🏼‍♀️

[caesarome]

@Pappy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Pappy  an invite to chat.