11 Oct 2023 06:22 PM
11 Oct 2023 06:30 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @MoonFlower7 you should leave your direct debit in place and it will be refunded via that.
11 Oct 2023 07:24 PM
Posted by a Superuser, not a Sky employee. Find out moreWe can alert Sky if you want who will contact you tomorrow about getting this refunded so let us know of you would like that.
11 Oct 2023 07:28 PM
Hi, that would be great, thanks
11 Oct 2023 07:29 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
12 Oct 2023 09:46 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @MoonFlower7.
12 Oct 2023 11:21 AM
Posted by a Sky employeeUpdate-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
23 Jan 2024 01:55 PM
How do I claim a refund, please
23 Jan 2024 01:56 PM
Posted by a Superuser, not a Sky employee. Find out more23 Jan 2024 01:59 PM
I was in contract with SIM card, and I was cancelled the contract
23 Jan 2024 02:01 PM
Posted by a Superuser, not a Sky employee. Find out moreHow long ago did you cancel? Is any amount showing as a credit on your account?
23 Jan 2024 02:02 PM
Yeah, it been a while, like 1/2 months ago, yes it has £10 left
23 Jan 2024 02:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Thiey
I have escalated your post to Sky and the Messaging Team may contact you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
23 Jan 2024 02:14 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @Thiey to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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