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Discussion topic: Credit Refund

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This message was authored by MoonFlower7 This message was authored by: MoonFlower7

Credit Refund

I've cancelled my Sky Mobile plan, switched to a new provider. Sent my phone back and they gave me credit towards it leaving me with -£70 ish. How do I get this refunded? Thanks
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This message was authored by 63johnw This message was authored by: 63johnw

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

Hi @MoonFlower7  you should leave your direct debit in place and it will be refunded via that. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by caesarome This message was authored by: caesarome

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@MoonFlower7 

We can alert Sky if you want who will contact you tomorrow about getting this refunded so let us know of you would like that.

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MoonFlower7
Topic Author
This message was authored by MoonFlower7 This message was authored by: MoonFlower7

Re: Credit Refund

Hi, that would be great, thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Credit Refund

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @MoonFlower7.

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Credit Refund

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Thiey This message was authored by: Thiey

Re: Credit Refund

How do I claim a refund, please 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Thiey wrote:

How do I claim a refund, please 


@Thiey 

What's the refund for? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Thiey This message was authored by: Thiey

Re: Credit Refund

I was in contract with SIM card, and I was cancelled the contract 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Thiey 

How long ago did you cancel? Is any amount showing as a credit on your account?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Thiey This message was authored by: Thiey

Re: Credit Refund

Yeah, it been a while, like 1/2 months ago, yes it has £10 left 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Thiey 
I have escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit Refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Thiey to chat.

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