Credit Refund

[MoonFlower7]

I've cancelled my Sky Mobile plan, switched to a new provider. Sent my phone back and they gave me credit towards it leaving me with -£70 ish. How do I get this refunded? Thanks

[63johnw]

Hi @MoonFlower7  you should leave your direct debit in place and it will be refunded via that. 

[caesarome]

@MoonFlower7 

We can alert Sky if you want who will contact you tomorrow about getting this refunded so let us know of you would like that.

[MoonFlower7]

Hi, that would be great, thanks

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @MoonFlower7.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Thiey]

How do I claim a refund, please 

[Daniel0210]

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@Thiey wrote:

How do I claim a refund, please 

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@Thiey 

What's the refund for? 

[Thiey]

I was in contract with SIM card, and I was cancelled the contract 

[Daniel0210]

@Thiey 

How long ago did you cancel? Is any amount showing as a credit on your account?

[Thiey]

Yeah, it been a while, like 1/2 months ago, yes it has £10 left 

[Daniel0210]

@Thiey 
I have escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Thiey to chat.