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Discussion topic: Convert eSIM back to a sim card

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DexterFan
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Convert eSIM back to a sim card

‎12 Sep 2024 01:30 PM

How do you convert your eSIM back to a SIM card?

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63johnw
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Superuser
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Re: Convert eSIM back to a sim card

‎14 Sep 2024 08:12 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @DexterFan  even if you tap on the "order a replacement SIM card" link ? I tapped on that and it took me to my account with a link to order a replacement. If it's not working for you then call sky on 150 for help. 





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caesarome
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Re: Convert eSIM back to a sim card

‎12 Sep 2024 01:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@DexterFan 

As per this (new device not capable with esim) you would need to order a replacement sim:

 

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

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DexterFan
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Re: Convert eSIM back to a sim card

‎14 Sep 2024 07:58 AM

Hi

I followed the link. It doesn't actually give you an option for replacing it. It just goes to troubleshooting. 

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63johnw
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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Convert eSIM back to a sim card

‎14 Sep 2024 08:12 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @DexterFan  even if you tap on the "order a replacement SIM card" link ? I tapped on that and it took me to my account with a link to order a replacement. If it's not working for you then call sky on 150 for help. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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