@Kayley4109-
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.
This link explains how to locate your mobile contract which should assist you...
https://www.sky.com/help/articles/sky-mobile-contracts
Once the device is paid off you continue to pay for the sim until such time as you contact Sky and cancel it.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
