Contract agreements

[LaraMakinde]

I've ordered a new tablet but haven't received the agreement that has to be signed

[63johnw]

Hi @LaraMakinde  anything showing here?

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[LaraMakinde]

Hi. Thanks for that but there's no agreement in that section of my account. It's like the order didn't happen 😕

[caesarome]

@LaraMakinde 

When did you order it so was it earlier today ?

[LaraMakinde]

Hi. The order was placed yesterday. I received the confirmation email but the agreement never made it to my account. 

[caesarome]

@LaraMakinde 

I take it there is nothing in your message centre here:

https://www.sky.com/mymessages

If not have you been sent any emails from Sky after you placed the order ?

[LaraMakinde]

No. Nothings there. I do have the emails showing that I actually did place the order. I've tried calling but no joy. I just can't figure out what's going on. Thanks for your suggestion. 

[63johnw]

@LaraMakinde 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @63johnw. We’ve sent @LaraMakinde an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[LaraMakinde]

Thanks for your help